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Responsible Gaming Policy

Plump.com

Operator: Forward Solutions B.V.

Registration Number: 156891

Jurisdiction: Curaçao

1. Policy Statement

Forward Solutions B.V., operator of Plump.com, is committed to providing a secure, transparent, and responsible gaming environment. While online gaming is a source of entertainment for most users, we acknowledge that a small number of individuals may experience gambling-related issues.

This policy outlines our approach to preventing problem gambling, protecting players, and maintaining compliance with the responsible gaming requirements of the Curaçao eGaming regulatory framework, as well as internationally recognized standards (UKGC, MGA, and other best-practice regulators).

2. Regulatory Compliance

  • All operations are conducted in accordance with the Curaçao eGaming License Regulations and applicable international responsible gaming standards.
  • Responsible gaming procedures are reviewed annually to ensure compliance with evolving laws and best practices.
  • Documentation of compliance, staff training, and enforcement actions is maintained and available for inspection by the regulator upon request.

3. Age and Identity Verification

  • The Company strictly enforces Know Your Customer (KYC) and Age Verification procedures for all users prior to any deposit or withdrawal.
  • Underage gambling is strictly prohibited.
  • The minimum age to participate is 18 years or the legal age in the player's jurisdiction, whichever is higher.
  • Accounts found to belong to underage users will be immediately suspended, balances forfeited, and authorities notified where required by law.

4. Player Protection Tools

Plump provides players with a comprehensive suite of responsible gaming tools to help manage their gameplay responsibly:

  • Deposit Limits: Set daily, weekly, or monthly caps.
  • Loss Limits: Restrict total net losses over a selected period.
  • Wagering Limits: Limit maximum stake amounts.
  • Session Limits: Set duration reminders and automatic logouts.
  • Self-Exclusion: Temporarily (from 24 hours to 6 months) or permanently restrict access.
  • Account History: Full visibility into deposits, withdrawals, and wagers.

All responsible gaming settings are binding and enforced in real time and cannot be altered until their set duration expires.

5. Self-Exclusion Procedures

Players who wish to take a break or self-exclude can do so via account settings or by contacting customer support.

During an exclusion period:

  • Account access is blocked, and no deposits or wagers can be made.
  • Excluded players are removed from all marketing and promotional communications.
  • Permanent exclusions are final and cannot be reversed.

6. Monitoring and Intervention

  • Player behavior is monitored using automated risk detection tools and human oversight.
  • Indicators such as excessive deposits, prolonged play, or erratic betting patterns may trigger internal alerts.
  • When concerning behavior is detected, trained staff may reach out to the player, recommend the use of responsible gaming tools, and, where appropriate, refer them to external support organizations.

7. Staff Training

All employees involved in customer service, compliance, or account management undergo annual responsible gaming training.

Training covers:

  • Recognizing problem gambling indicators
  • Handling self-exclusion and limit requests
  • Properly communicating with affected customers

Training completion is logged and available for review by regulatory authorities.

8. Marketing and Promotions

All marketing and promotional activities adhere to responsible advertising standards.

  • Promotions will never target minors, self-excluded players, or vulnerable individuals.
  • Advertising will not imply gambling as a means of financial success or personal improvement.
  • All offers include clear and transparent terms and conditions.

9. Fair Gaming and RTP Disclosure

  • All games on Plump.com are independently tested and certified by approved third-party laboratories.
  • Random Number Generators (RNGs) are audited periodically to ensure fairness.
  • Return-to-Player (RTP) values are available for each game and clearly displayed to players.

These measures ensure that all gameplay outcomes are fair, random, and compliant with Curaçao eGaming standards.

10. Data Protection

All responsible gaming data (including limits, exclusions, and behavioral monitoring information) is securely stored and processed in compliance with Curaçao data protection regulations and applicable international privacy laws, including the General Data Protection Regulation (GDPR) where relevant.

Data is never shared with third parties except where legally required or for regulatory compliance.

11. Support Resources

We provide information and direct links to independent support organizations, including:

These resources are promoted on our website and within the platform.

12. Review and Continuous Improvement

This policy is reviewed annually by the Compliance Officer of Forward Solutions B.V. Updates and revisions are submitted to the Curaçao regulator when required.

The Company remains dedicated to upholding the highest standards of responsible gaming and ensuring that player welfare is central to every aspect of our operations.