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Responsible Gaming Policy

Plump, operated by BTR Gaming Ltd.

Jurisdiction: Anjouan, Union of Comoros

1. Policy Statement

BTR Gaming Ltd., operator of Plump, is committed to providing a secure and responsible gaming environment. While gaming is a form of entertainment for the vast majority of players, we recognize that a small number may experience issues with gambling behavior.

This policy outlines our framework for preventing problem gambling, ensuring player protection, and complying with the responsible gaming requirements of the Anjouan licensing regime, as well as recognized international best practices (UKGC, MGA, Curaçao).

2. Regulatory Compliance

  • All operations comply with the Anjouan Offshore Gaming License Regulations and applicable international standards.
  • Our responsible gaming measures are reviewed annually to ensure compliance with evolving regulatory expectations and industry guidelines.
  • Documentation of compliance, training, and enforcement actions will be made available to the regulator upon request.

3. Age and Identity Verification

  • Strict Know Your Customer (KYC) checks are conducted on all players prior to deposit or withdrawal.
  • Underage gambling is strictly prohibited. The minimum age for participation is 18 years or the legal gambling age of the player's jurisdiction, whichever is higher.
  • Accounts verified as underage will be immediately suspended, balances forfeited, and authorities notified where required.

4. Player Protection Tools

We provide every player with access to the following tools:

  • Deposit Limits: Set daily, weekly, or monthly caps.
  • Loss Limits: Restrict net losses over selected periods.
  • Wagering Limits: Control maximum stake amounts.
  • Session Limits: Alerts and auto-logouts after set play durations.
  • Self-Exclusion: Temporary (24 hours to 6 months) or long-term (1 year to permanent).
  • Account History Access: Full visibility into deposits, withdrawals, and wagering activity.

All limit and exclusion requests are binding, enforced in real-time, and cannot be overridden until expiry.

5. Self-Exclusion Procedures

  • Self-exclusion requests can be submitted via account settings or customer support.
  • During exclusion, access to the account is blocked, and the player cannot deposit or wager.
  • Excluded players are removed from marketing databases.
  • Permanent exclusions are not reversible.

6. Monitoring and Intervention

  • Player activity is monitored through internal risk detection systems.
  • Behavioral markers such as excessive deposits, extended play sessions, or rapid losses may trigger alerts.
  • Players exhibiting concerning patterns are contacted by trained staff and directed to responsible gaming tools and external support organizations.

7. Staff Training

  • All employees receive annual training in responsible gaming, including recognition of problem gambling behavior, compliance with self-exclusion, and handling of customer disclosures.
  • Training is logged, certified, and made available for regulatory audit.

8. Marketing and Promotions

  • Marketing will not target minors, self-excluded players, or vulnerable persons.
  • Promotions will include clear, fair terms and conditions.
  • Advertising will never present gambling as a solution to financial problems, a source of income, or a path to social success.

9. Fair Gaming and RTP Disclosure

  • All games provided by Plump are independently tested and certified for fairness by approved third-party laboratories.
  • Return-to-Player (RTP) values are published and made accessible to players.
  • Random Number Generators (RNGs) are subject to periodic audits.

10. Data Protection

  • Responsible gaming data (limits, exclusions, interventions) is stored securely and handled in compliance with applicable data protection laws (including GDPR, where applicable).
  • Information will not be shared with third parties except where legally mandated.

11. Support Resources

We provide information and direct links to independent support organizations, including:

These resources are promoted on our website and within the platform.

12. Review and Continuous Improvement

  • This policy is reviewed annually by the Compliance Officer of BTR Gaming Ltd.
  • Updates are submitted to the regulator for acknowledgment where required.
  • We remain committed to aligning with global best practices and ensuring player welfare remains central to our operations.