Privacy Policy

1. Scope

This Privacy Policy explains how Forward Solutions B.V. ("the Company," "we," "our," or "us") collects, uses, stores, and protects personal information obtained through your use of Plump.com. The Company is committed to safeguarding your privacy and processing your data in accordance with applicable data protection and gaming regulations in Curaçao and other relevant jurisdictions.

2. Data Collected

We collect and process the following types of personal data to operate our gaming platform and comply with regulatory requirements:

• Personal details: full name, date of birth, identification documents, and residential address
• Wallet and payment information: cryptocurrency wallet addresses or payment details
• Transaction and gameplay data: deposit and withdrawal records, betting activity, and win/loss history
• Device and session data: IP address, browser type, operating system, and session activity logs

3. Use of Data

Your data is collected and processed for legitimate business and regulatory purposes, including:

• Meeting KYC and AML verification obligations
• Processing deposits, withdrawals, and other payments
• Providing customer support and account assistance
• Detecting, preventing, and investigating fraud or suspicious activity
• Ensuring compliance with applicable laws, regulations, and licensing conditions

4. Data Sharing

We respect your privacy and do not sell or rent your personal information to third parties. However, your data may be shared securely with:

• KYC and AML verification providers for compliance screening
• Regulatory authorities or law enforcement agencies as required by law
• Technology, payment, and hosting partners who support our operational infrastructure (only to the extent necessary to provide our services)

All third parties are bound by strict confidentiality and data protection agreements.

5. Data Retention

Personal and transactional data is retained securely for a minimum of five (5) years from the end of the customer relationship or as required by applicable laws and regulatory obligations. Data may be stored longer if necessary for legal, tax, or compliance reasons.

6. Your Rights

You have the right to:

• Access your personal data held by the Company
• Rectify inaccurate or outdated information
• Request deletion of your data where legally permissible
• Withdraw consent for certain data processing activities (subject to regulatory requirements)

Requests to exercise these rights can be submitted by contacting us using the details below. Please note that some rights may be limited where data retention is required by law or regulation.

7. Security Measures

The Company employs industry-standard technical and organizational security measures, including:

• End-to-end data encryption for sensitive information
• Strict access controls and multi-level authentication for staff systems
• Regular infrastructure audits and penetration testing
• Secure data centers with redundancy and failover protection

These measures are designed to protect personal data from unauthorized access, alteration, disclosure, or destruction.

8. Contact

For questions, requests, or complaints regarding this Privacy Policy, please contact our Data Protection Team: